I responded with I didn't sign a contract for a car with no oil or air pressure but no response on that one. I wrote to Thrifty saying how much they suck (and they really do) and they stated that since I signed a contract there was not much they could do. Again, I also would have complained to them but no one was there. So stuck in Belgium in the rain and trying to fill my car's tires with air. And then a red error came up while driving and I had to google it ($23 in roaming charges on my iphone) and found out the tire pressure was low. Which was another thing I would have told the service desk but again, no one was there. On top of that my car ran out of oil in the middle of France and I had to pull over, determine what kind of oil it took, and purchase a new quart of oil for 19 euros. I would have complained when I got back but there was no one at the desk. And they made me get winter tires and pay 13 euros a day for them even and stated it's German law when it's below 7 degrees.but my car had just normal sport tires. The stupid fine print where I need a copy my card offers insurance is just 's the only rental car company that does this. Yeah.I was totally screwed over by Thrifty/Dollar in Frankfurt. I was also told by the counter attendants at other car rental that these guys play this game all time and they see it everyday specially with passengers coming from North america because all visa cards are issued by banks. Just listen to me and save yourself the headache,I even showed the letter to some other car rental counter in the terminal and they all would accept it. This second time I came prepared or I thought I was prepared because I got a letter from my TD Visa company,but again they made some excuse that the header in the letter is not a Visa one and they donot accept letter from TD visa. This is the 2nd time I had problem with these guys regarding insurance,first time I was told I needed a letter from my Visa indicating I have insurance coverage. Please do yourself a favor and Do not make reservations with Thrifty or Dollar rent a car in Frankfurt, Their business in Frankfurt is handled by some German crooks called´Rent a Terastappen' and these guys make all kind of excuses not to accept your credit card insurance coverage and the charge you 26 euro per day for that alone which is more than the rental fee itself. I am a Canadian traveller and this is my experience.
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